Why good housing communications are vital in a more regulated world

Social housing is being scrutinised like never before.

The national media’s focus on the sector coupled with a more powerful Housing Ombudsman and Regulator of Social Housing along with new Tenant Satisfaction Measures means ensuring your communications are fit for purpose is vital.

The is especially important given the need to inform and engage customers about repairs, safety, retrofit works, damp, mould and condensation and other key services that will improve their lives.

Our Comms Audit 360° service brings a fresh perspective that analyses all your marcomms activity objectively and constructively to help your communications team deliver better results – those that inform and engage tenants clearly and in a meaningful way.

We provide a comprehensive report of strategic, financial and practical recommendations to implement change that will ultimately make the services you provide to tenants better – the aim of every housing association.

As a trusted advisor our work has made a significant impact for many housing associations – please see below for examples.

See our Comms Audit 360° results below

Trident Group

Communications audit and recommendations report

JV North

Communications audit and strategy implementation

Castle Vale Community Housing

Communications audit and framework guide


Communications audit and strategy implementation